With the new integration of Screenr Business into Zendesk, it just got easier for your customers to show support reps exactly the issue their having. If you’re on the Zendesk Plus+ or Enterprise plans, your reps and customers now have native, seamless access to one-click screencasting—there’s no need to add a Business Screenr widget to your Zendesk site.
“Now that Screenr Business is integrated into Zendesk, our end users can add screencasts to support tickets with just a click,” raves TJ Baker, director of operations at Joomlashack. “As a result, we can better understand our end users’ problems—and resolve them much faster.”
Using the Feedback tab in Zendesk, your customers can quickly add a screencast to show you what’s wrong when they create a ticket. Then, reps can include screencasts in their ticket responses to demonstrate how to fix the problem. Arnaud de Theux, head of wholesale support at Mondial Telecom notes, “We often need to teach our customers how to use a specific feature to resolve a ticket. With Zendesk screencasting, we can now record a screencast with just a few clicks—and it’s automatically attached to the ticket. As a result, we can very clearly show our customers how something’s done—greatly reducing the amount of back and forth.”
You can visit Zendesk for more info on this great new feature.
Of course, you can still embed the Screenr Business widget on your support site if you’re not on the Plus+ or Enterprise plan.